Returns & Refunds
Ultimately, our real “product” is WISDOM. The tangible products, ticketed events, downloads and services are how we deliver that wisdom to you. In the end we want you to feel that you have been treated well by people who really care about you.
If you are not completely satisfied with any product you purchase from us, and you want to return it or get a refund, we want to make that easy for you. With that in mind, here are the simple rules:
- TANGIBLE PRODUCTS must be returned in their original condition, unless they were defective or were damaged when you received them. Kits must be returned with all of their original contents intact, and special promotional packages must also be returned with all original items intact, including any free premium items which were included. If these requirements are met, and no more than 90 days have passed since you purchased the items you are returning, a refund will be issued without question. Refunds will always be issued in the same manner as payment was received (for example: payment by debit card will result in a refund by debit card). Shipping costs are never refunded. We will notify you by email when the products you return are received by us. Please allow up to 10 business days for the processing of your refund after you have been notified that the products have arrived. Shipping Fees are not refundable.
- Online Training and Courses are delivered immediately after your online purchase with a back up confirmation sent to your e-mail on how to access sent to your e-mail. After you have participated in the first online training session and you feel it’s not for you, you may request and full refund will be given no questions asked as long as your request is sent to us within the first 7 days of purchase. After the initial 7 days no refund will be given.
- DOWNLOADS cannot be returned unless they are deemed inherently defective and unusable. You must verify the compatibility of your system before buying downloadable items. Incompatibility with your system is not an acceptable reason for a refund.
- UNUSED EVENT PASSES to any of Results Club or Phillip Moss.com Live Events (e.g. Strategic Life Alignment (SLA) LIVE!, LifeByDesign 1-Day, etc) are always transferable, but are never refundable.
- COACHING and CONSULTING FEES (e.g. for counseling/coaching services) are not refundable as we are a fee-for-time service. We promise you will get out of the counseling session what you put into it.